Steve Shaw Training
Fixed Operations 360°
The purpose of this full circle program is to design a strategy and approach to ensure your organization is maximizing its strengths to generate the most in sales and gross profit while driving expenses down, to exponentially improve your bottom-line net profit.
A Full Circle Approach to Fixed Operations Training
Fixed Operations 360° Components
Fixed Operations 360° is a four part training concept which includes:
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Leadership Training
- Service Advisor Foundations (On-Boarding)
- Online Webinar Training and Development
- Process Improvement and Longevity (On-Site Training)
Unlock Leadership Excellence with Steve Shaw Training
Leadership Master Series
Steve Shaw Training has developed a proven approach to leadership development. Our Leadership Master Series is designed to move your veteran manager or aspiring associates into a position of true leader. This is done through group and personal coaching. This Steve Shaw Training program consists of a world class trainer, proven methods of both virtual groups, private sessions and in-person certification.
We conclude our series with an event that focuses on what the student leader has learned and helps management recognize accomplishments. The event will challenge the associate to develop an on-going business plan approach to their department and followers. The event concludes with graduation and invitation to move into the next level series. The program is on-going with regular “20 group” like virtual and in-person sessions.
All leadership sessions are conducted by Robert “Father Bob” Cawley. Bob has been developing dealership leaders for over 30 years. His methods are beyond reproach. The approaches will make your manager a standout in your organization.
Onboard Your Dealership Associates with Expert Service Advisor Training
Service Advisor Foundations
Steve Shaw Training has developed a world class, fully immersive onboarding training program for all of the dealership fixed operations associates. This is a four day intense program where SST customizes it's training to match your dealership process and approach to customer service and sales.
This training is for:
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New Associate Onboarding
- Current Service Advisors seeking to sharpen their skills
- Dealerships aiming to grow their revenue
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Teams seeking cohesive, results-driven training
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Annual Recertification
Training Courses for Every Role in Fixed Operations
Online Training and Development
Steve Shaw Training has developed training courses for every role in fixed operations. These training courses are based upon real world activity. The individual classes are updated and evolve each session to reflect new trends in customer behavior.
- Keys to Communication
- Multi-Point Inspection Basic
- Multi-Point Inspection Advanced
- Factory Maintenance and Driveway Sales
- Additional Driveway Sales
- Menu Presentation
- Menu Creation
- Overcoming Objections
- Customer Management
- Time Management
- Fixed Ops Numbers for Associates (1,2,3)
- The Art of the Walkaround (1,2,3)
- Coaching for Profit and Accountability
Steve Shaw Training has over of 50 courses for your fixed operations associates!
All courses have been proven successful in hundreds of dealerships nationwide. This includes the small, medium and high-volume stores. Every national brand has undergone thorough scrutiny. Steve Shaw Training courses WORK. They are intended to provide your associates behavioral skills. This allows them to become a higher quality associate. Trained employees are 76% more likely to remain with the organization and earn substantially more income.
Steve Shaw Training pioneered virtual training in 2013 before it was as popular as it is today. Steve Shaw, with his partners have perfected the curriculum, processes, and material to deliver world class training LIVE at your fingertips. This training inspires associates and delivers results in the form of over-the-top CSI and NET PROFIT.
Custom Branded Virtual Platform
Custom Branded Virtual Universities
An additional example of Steve Shaw Training commitment to your dealership is our custom branded virtual platform. Steve Shaw University Internet team has created the best learning management system (LMS). This LMS combines LIVE Training, replays, pre-recorded videos, testing, certification and reporting for ALL Fixed Operations associates. Live group classes are offered 3 days each month with an established calendar.
Each virtual session is 30 minutes in length with a 5-question quiz upon completion. As Steve Shaw pioneered on-line training, our sessions have evolved to the latest human behavior standards. Upon completion of an individual or series of classes the associate can immediately implement the tools and earn more income. The customer will thank you for their efforts.
On the Drive Expert Training
Side by Side Training
Steve Shaw Trainers are known for their expertise on the drive. Every Steve Shaw Trainer is by nature a Service Advisor. We are not "has been" managers looking for a job. We are professional educators who lead by example. Steve Shaw Trainers walk the walk with your team to ensure the dealership processes are being followed by the experts hired on the drive to interact with your customers. Steve Shaw Trainers help you hold your team accountable. This is done live on your drive. During each on-site visit, associate progress is formally acknowledged and documented, ensuring regular follow-up to track and support ongoing development.
Most dealerships choose a rapid-fire immersion on the drive. Often trainers will be on-site monthly setting the tone and direction with your team. Once your processes and standards are set, dealership management can directly coach the team and trainers time is reduced until your team is fully capable of delivering the results. Each dealership has individual requirements, and your custom plan will dictate the quantity of on-site contacts.
Steve Shaw Trainers are long term veterans with the ability to stand side-by-side with your team and mentor them through their journey at your dealership. All Steve Shaw Trainers have committed to the hours, days, weeks, years and traveled thousands of miles with Steve Shaw as a mentor and guide to becoming certified as an expert instructor. Steve Shaw Trainers put the dealership first. They have your best interest forward in their minds when interacting with your team. Steve Shaw Training is the BEST Fixed Operation program on the market. Your custom plan awaits your approval
Trusted By Leaders
General Manager
Fixed Operations Director
Fixed Operations Director